Practice 02 — Expertise
Managed IT.
An information system held by the people who monitor it. Monitoring, support and continuity, with real on-call cover.
Services offered
- 24/7 monitoring and alerting
- L1 / L2 / L3 helpdesk
- Disaster recovery plan
- Cloud and hybrid operations
- Backup and tested restore
- Ongoing operational support
Approach
Four stages
01
Taking over
Inventory, technical debt, active contracts. Nothing is taken over without a signed assessment.
02
Bringing it under monitoring
Probes, thresholds, escalation procedures and agreed maintenance windows.
03
Day-to-day operations
User support, fixes, updates, verified backups.
04
Service review
Metrics, recurring incidents, investment trade-offs presented on a fixed schedule.
Full contract or narrow scope: a single on-call for availability and security.